18 de noviembre de 2024
Co-Managed Services
Co-Managed IT with Context Synergy Group enhances your IT team by providing specialized resources and support, allowing you to stay focused on daily operations while benefiting from our expertise.
Specialized support, when you need it
IT Support That Complements Your Team
Co-Managed IT with Context Synergy Group is a collaborative partnership between your internal IT team and our experienced team, combining our collective expertise to support your organization’s IT needs.
With this model, your team remains focused on day-to-day operations, while Context Synergy Group provides specialized resources and additional support when necessary.
This flexible approach allows you to maintain control of your IT operations, while benefiting from our expanded knowledge and capabilities.
End your IT issues
Key Benefits of Co-Managed IT Services
Our Co-Managed IT service at Context Synergy Group is designed to seamlessly integrate with your internal team and tailor support to your unique needs.
Productivity
Enhance your team’s efficiency by allowing them to focus on core tasks, while we handle complex IT challenges and provide expert support.
Cost Savings
Access our team’s expertise without the expense of hiring and training additional full-time staff
Security
Strengthen your IT defenses with named, managed capabilities — 24/7 SIEM threat monitoring, EDR endpoint protection, and MFA-based identity controls — delivered through our Cybersecurity services.
Advanced Technology
Gain access to cutting-edge tools and resources through our team’s broader industry insights and capabilities
How We Work With Your Team
Co-managed only works when it’s clear who owns a change and how it hands off between your team and ours.
ITIL v4 Change Management
Every change to a co-managed system — whether your team initiates it or we do — runs through our ITIL v4 Change Management practice before it ships, so ownership and handoff between your internal team and Context Synergy Group is explicit, not assumed. See how we work for the full practice, run on ServiceNow.
Pursuing ENS Certification?
If your organization is working toward Esquema Nacional de Seguridad (ENS) certification and already has an internal IT team managing your systems, co-managed IT maps directly to the Escudo SIEM tier (Nivel 3) of our ENS Compliance service — managed SIEM and correlation layered on top of the systems your team already runs.
Here’s how we work with you to maximize your IT potential
How does it work
Assess Your IT
We start by working closely with you to thoroughly assess your current IT environment. Our team examines your infrastructure, systems, and processes to understand your existing setup, identify strengths, and pinpoint areas for improvement. This comprehensive assessment ensures we’re aligned with your objectives and ready to deliver effective solutions.
Strategize the Best Approach
Once we have a clear understanding of your IT landscape, we collaborate to develop a strategic approach that fits your business. We customize our Co-Managed IT support to suit your specific needs, whether it’s enhancing security, boosting productivity, or integrating advanced technologies. Together, we outline a plan that empowers your team while filling any gaps with our specialized resources.
Optimize Your IT Process and Service
With our plan in place, we move into action to streamline and optimize your IT processes. We implement best practices, enhance service delivery, and ensure that your IT functions run smoothly. Our goal is to make your IT more efficient and effective, allowing your internal team to focus on what they do best while we provide the support and resources needed to elevate your operations.
Differences Between Co-Managed IT Services and Managed Services
In a co-managed IT setup, certain internal IT tasks are delegated to an MSP team, while others remain under the in-house team’s management. In contrast, fully managed IT services involve outsourcing all internal IT responsibilities to an external managed service provider.
Managed IT Services
The provider takes full responsibility for managing all aspects of a company’s IT infrastructure, from maintenance to strategic planning, acting as the company’s IT department
Co-Managed IT Services
A collaborative model where the provider works alongside an internal IT team, offering specialized support or handling specific tasks to enhance the team’s capabilities.
Same backbone, either way. Whether you choose fully managed or co-managed IT, both models run on the same ServiceNow/ITIL platform — shared CMDB visibility and a documented ticket handoff between teams, not an informal arrangement between vendors. See how we work.
